This happens when faces difficulty fetching location and camera information because of sluggish network. We advise switching to a faster network and retrying again.

You can also use our Diagnostic Tool to check whether your device location and camera permissions are in order. However, if there is an issue with your particular device, please drop an email to with the device details such as model name, software version and manufacturer.

Watch a tutorial on how to use the Diagnostic Tool by clicking here.

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